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“White glove delivery” is one of the most valuable differentiators between luxury mattress brands — but the term isn’t standardized and the actual service varies significantly between brands. Here’s exactly what it means, what you should expect, and what questions to ask before purchasing.
What White Glove Delivery Typically Includes
At its best, white glove delivery means a two-person professional delivery team brings your mattress to the room of your choice, sets it up on your existing frame or foundation, and removes all packaging. For mattresses with box springs, they’ll often set up both the foundation and the mattress. The team should be professional, careful with your home, and trained in proper mattress handling.
Old Mattress Removal
Many brands include old mattress removal as part of white glove service. This is genuinely valuable — mattresses are bulky, heavy, and difficult to dispose of responsibly. Confirm whether this is included or an additional fee before purchase. Saatva includes removal with their standard white glove delivery. Some brands charge $50–$100 for this add-on.
What White Glove Doesn’t Usually Include
Most white glove services don’t include bed frame assembly or disassembly, moving existing furniture to make room, installation of adjustable bases (though many brands set up the base), or stair fees beyond the first flight (though policies vary). Ask specifically about your situation if you have any of these circumstances.
Box Delivery vs White Glove
The alternative to white glove is compressed roll-pack delivery (the “mattress in a box” model). This is convenient but requires you to carry the box to your room, cut it open, wait for the mattress to expand (2–48 hours), and dispose of the packaging. For a heavy luxury mattress, a queen hybrid may weigh 80–130 lbs — not something most people want to drag upstairs alone.
Brands That Include White Glove at No Charge
Saatva includes white glove delivery with old mattress removal on every order. Avocado includes white glove delivery. Tempur-Pedic includes professional delivery to the room of choice. Purple and Nectar offer it as an optional add-on or during promotions.